Nobody really understands what it's like to work at a coffee shop. The customers are incredibly rude without their morning fix of caffeine. Sometimes I feel like they are just the devil looking to cause us pain and look forward to us messing up in order to get their coffee for free.
But I still get here early in the morning, quickly wash down the tables and switch the sign to open. The morning rush is always the most stressful. Customers are rushing to get to work and school which means they have no patience. I find this hilarious since they tell us to rush when they make their order so complicated. Just like this morning, a young gentleman stepped up and I put on my fake smile.
“Hello welcome to Starbucks, what may I get for you this morning?” His eyes darted around the menu and he spoke fast. “Hi can I have a grande caffe mocha, no sugar, extra whipped cream, extra dry, with half skim, half full milk.”
I just stared at him. If you think about it, that's just 2%. So I asked if he wanted to change his milk choice. He shook his head angrily and said “No, I just want a mixture of both. Oh and I want a caramel drizzle on the bottom of the cup, half way full and a little on top. Plus, raspberry syrup mixed in with the milk. Then the coffee. Thank you.” He stared me right in the eyes and smiled.
I wanted to punch the smile right off of his face. Seriously, I'm not a robot. You don't need to make a cup of coffee a chemistry experiment. I'd like to see you do this and do it perfectly. God knows if I forget to put that damn caramel in the middle of your drink I'll burst into flames and burn forever because your drink which will be gone in a matter of minutes isn't perfect.
I try my best to put on a another fake smile and sound thrilled to make this cup of nonsense. “Please write your name on your cup.” He sloppily writes and hands it back. He chuckles as he walks to a table. “Mike Hawk.” My head twitches to the side. Are you serious? You need to see me humiliate myself even more? Everything you do makes me want to put Visine eye drops in your cup, causing you to run to the bathroom every 5 minutes. But I'm better then that. I don't need to get fired from here. I'm a junior in college and this is the only job I can get with my hours.
Now trust me, I'm trying to get a new job. As soon as I find anything better then this, I'm booking it. I hate when people tell me if you hate it so much, why work there? We are in a recession, it's difficult finding a new job that will pay well and give me flexible hours. The economy and unemployment rate are the worst they have been in decades. Google it if you don't believe me. I worry that this is where I will be when I graduate. I won't be one of the lucky ones who live with mommy and daddy or have my uncle give me a job at the office.
I've also been told, “Oh geez. Your job is so easy. Stop complaining. You get to make coffee all day.” THIS is when I have to control myself and not strangle the poor human. I'd love to trade places with you for a week. Just one week and you will understand the misery the customers unfold upon me.
There are seven steps to being a barista. Step one, you get hired. You're excited since you finally got a job. Step two, you love the work. Soon all the regulars know your name and you are getting the hang of things. Step three, you dream of getting promoted. You're doing so well and your speedy when it comes to the orders. Step four, you get setback. Either a costumer complains or you fight with a coworker. This is when you start to question your love for coffee making. Step five, you realize the job isn't what it used to be. You are just a coffee maker. Step six, you begin your downward spiral. Some days it's difficult waking up and knowing what awaits you in this torture chamber. Sadness and anger begin to bubble inside. Step seven, which I have not yet reached, is your curtain call. You get a better job and get the hell out of this craptacular dungeon.
Now, as for my current customer I just breathe in and out. He isn't worth my anger. I pour into a pitcher the half skim milk and half regular. I mix in the raspberry syrup before drizzling caramel on the bottom of his cup, I pour in his milk mixture and pour a little coffee, drizzle some more caramel, fill up the rest and drizzle one more time. I put two huge scoops of whipped cream on top before yelling out, “COFFEE FOR MIKE HAWK!” Everyone chucked as he stepped up to get his coffee. He put a dollar in the tip jar and walked away.
I fantasied about pouring his coffee down his pants, watching him dance as it burned him. I giggled as a bleach blonde 20 year old steps up with a dog barking from her purse. Before I could say anything she cheerfully said, “Hello! Can I have a half-caff half-fat soy latte grande with peppermint syrup, extra wet and a blueberry strawberry parfait hold the blueberries. Thanks!” I sighed and rolled my eyes. Here we go again.